FAQ



How to book?

Firstly, you must select your dates and number of people that is coming with you in the search section, here all the available options are going to be displayed with all updated information, in this way you can book online being sure that all info is accurate and options shown are available for you. In case you haven’t decided your traveling dates, you can always get in touch with us in CONTACT and we will show you our recommendations and offers according to your likes and preferences.

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Method of payment

Once you have found your ideal accommodation place, you should pay an amount in advance (normally 30% of the total payment) in order to ensure your booking. We provide 3 ways of method of payment:

  • Credit/debit card: we accept the most types of credit and debit card through our secure payment platform. The use of American Express card has a supplement fee of 3%.
  • Bank transfer: if you select this method of payment you will receive a notification with all bank details. The booking will not be confirmed until we do not have the bank transfer receipt.
  • Paypal: you can choose this method of payment if you let us know before completing your booking. This method of payment has a supplement fee of 3%.

With any of the method of payment listed before, the booking is not confirmed until you received an email with a login and password where you can check all your booking info and continue the planning of your deserved holidays.


Picking the keys up

Some previous days to your arrival, you should login and access to your booking and complete the exact information about your arrival. Here you will find important information about picking up your keys, house’s rules, recommended places to visit, nearest supermarket and restaurants to your accommodation and much more. You can also have a look and select extra services.

The person in charged of your booking will be giving you the welcoming in the villa, answering all your questions and explaining all the details of the house. Previous days to the check in you will received an email with the GPS location of your villa.


Timetable

Check in is from 16:00h to 22:00h.

If you would like to check in at different hours, ask for it. Extra cost: 60€. Service according to availability.


Payment at the check in

If there is still a balance payment or if you would like to contract other services, you should do this payment at the check in.

The method of payment is always in cash.


During your stay

Absolutely not. There’s no need for you to do this — we use the services of a professional laundry.


Services

Imaging a holiday where you check in and have immediatly the fridge full with your favorite food and cold drinks, a private chef preparing a delicious Spanish paella, private choffer, babysitter…. Everything you imagine is possible.


Concierge

Through your booking, you have also paid a concierge service, You just have to pay extra for the service you want to hire. As connoisseur of Ibiza and Formentera we have great partners and commercial agreements with the best companies of the island in the renta car, boats, catering, VIP tables in the most famous restaurants and discos, so that you don’t have to waste your time looking for the best service at the best price. We give it directly to you.


Check out

The person in charged of your booking will meet you in your villa to do the check out. Once that person confirm that the house is in good conditions as in the moment of the check in, the security deposit will be given back to you.


Timetable

Check out time is before 10.00h. Accordding availability, this can be extended until 15:00H with an additional fee of 150€ or after 15:00h with an additional fee equal to another night cost.


  • More than 30 days before arrival date = 10% of the booking price.
  • 29 – 7 days before arrival date = 50% of the booking price.
  • Less than 7 days before arrival = 100% of the booking price.

Privacy Policy


This privacy policy has been compiled to better serve those who are concerned with how Personally Identifiable Information is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?
When booking or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help process your reservation.

When do we collect information?
We collect information from you when you make a reservation, send us a request, subscribe to a newsletter or enter information on our site.

How do we use your information?
We may use the information we collect from you when you make a reservation, send us a request, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
      • To improve our website in order to better serve you.
      • To quickly process your transactions.
We collect your email address in order to:
      • Send information, respond to inquiries, and/or other requests or questions.
      • Process reservations and to send information and updates pertaining to orders
      • We may also send you additional information related to your product and/or service.

How do we protect visitor information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. 

All credit card transactions are processed through a secure gateway provider and are not stored or processed on our servers.

Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Third party links
At this time, we do not include or offer third party products or services on our website.

Questions
If there are any questions regarding this privacy policy you may contact us using the contact information in the footer of the site, or via the the form on the Contacts page.


This Privacy Policy is effective as of 2015-01-20